Unit 13 Business Information Technology Systems (A/618/4934) Assignment Brief 2026
Unit 13 Business Information Technology Systems Assignment Brief
| Qualification | Pearson BTEC Level 5 Higher National Diploma in Leadership and Management for England: 610/1142/3 |
| Unit Number | 13 |
| Unit Title | Business Information Technology Systems |
| Unit code | A/618/4934 |
| Unit type | Core |
| Unit level | 5 |
| Credit value | 15 |
Introduction
Information is the most valuable resource that an organisation possesses. The effective gathering, protection, analysis, processing and dissemination of information is vital to the success of any organisation. As globalisation and the 24-hour economy develop and increase, organisations must ensure that their information systems are reliable, efficient and able to cope with rapid change. This unit introduces students to the importance of information to organisations. They will examine how systems can be used to support core business functions and enable organisations to be more productive and competitive in the global marketplace.
The aim of this unit is to enhance students’ understanding of contemporary business information technology (IT) systems and how organisations develop and continuously review their IT strategy to gain and maintain competitive advantage. Students will explore the areas of business that benefit from the support of IT systems and how organisations are using IT as a driver for business improvement.
By the end of this unit students will be able to critically analyse the application of current and future technologies and suggest best solutions for an organisation.
Learning Outcomes
By the end of this unit students will be able to:
LO1 Analyse the role of different IT systems in support of organisational objectives
LO2 Compare flexible and reliable IT systems that respond to organisational requirements in an organisational context
LO3 Evaluate IT systems that support value-added change in organisations
LO4 Recommend practical IT system solutions to given organisational scenarios.
Essential Content
LO1 Analyse the role of different IT systems in support of organisational objectives
IT systems:
Definition of IT systems and categories of information systems e.g. operational, tactical and strategic information systems
Definition of information and data, sources of information, information requirements and the need for information at different levels in an organisation
Hardware and software for IT systems e.g. operating systems, computer communications and networks, distributed computing The link between strategy, processes and systems.
Emerging digital technologies and use of digital devices:
- cloud computing for data storage, retrieval and transmission
- mobile devices for database management, stock management, goods tracking and customer service
- distributed ledger technology (DLT) e.g. blockchain for e-commerce
- the transformational impact of 5G networks on IT systems for faster and efficient decision-making.
The role of IT systems:
The role of IT in knowledge management, data management and customer service management
Storing information and its importance with regard to security, accuracy and relevance
The impact of IT systems and their contribution to decision-making and solving business problems
Capabilities and limitations of IT solutions
The impact of IT systems on the functions and structure of organisations to support meeting organisational objectives.
LO2 Compare flexible and reliable IT systems that respond to organisational requirements in an organisational context
Types of IT system:
Use of different types of IT system and their role in relation to meeting business objectives and improving operational efficiency:
- end of point sales (EOPS) for transaction processing
- systems for customer relationship management (CRM) e.g. Salesforce
- database management systems, use of data dashboards, data warehouses and data discovery tools for business intelligence e.g. datapine, Clear Analytics, Tableau Online
- knowledge management systems (KMS) (e.g. Microsoft Teams, Alfresco, Google) for streamlining employee workflows, collaboration, sharing and disseminating data and information
- enterprise resource planning (ERP) cloud solutions (e.g. Oracle) for integrating different technologies and systems across the business
- business process management (BPM) systems e.g. IBM Business Process Manager.
Types of information and data:
Layers of information systems e.g. services, integration, security, analytics
Corporate database management systems, data management and characteristics of data in organisations
Processing big data, data warehousing and online databases
Types and flow of data and information in an organisation Cybersecurity measures for data protection and confidentiality.
Reliability of IT systems and data quality:
The importance of ensuring accurate and appropriate data collection
Quality Assurance and control measures used to ensure data quality on entry and after data collection.
LO3 Evaluate IT systems that support value-added change in organisations
Project management methodologies and strategies to create value and competitive advantage:
Project management methodology for achieving specific goals e.g. scrum, waterfall, kanban methodologies
Value-creation strategy, competitive advantage, make-or-buy decisions Cost and benefit analysis.
IT support for value-added change:
IT for improving knowledge in activities in the value chain, increasing quality, reducing costs
New and existing approaches to improving IT position and impact on other business areas providing value-added services e.g. innovative solutions for providing real-time performance data, maintenance histories, organic systems for effective data management and cybersecurity solutions
System development tools and techniques e.g. agile, rapid application development (RAD), scrum, waterfall
The benefits of process management to support value-added change e.g. risk reduction, improved control and collaboration, improved business agility.
LO4 Recommend practical IT system solutions to given organisational scenarios
IT systems support for problem-solving:
Problem-solving using decision-making models, e.g. decision support systems, group decision, artificial intelligence and IT systems application
Problem-solving and decision-making techniques, including root cause analysis, affinity diagrams, Pareto analysis, cost–benefit analysis
The need for adaptability to manage the fast pace of change in industry and technology; responding to impact of external factors; responding to stakeholder emerging needs; mental and physical wellbeing
The use of IT systems to support the storing and managing of data, informationsharing, communication, security and gaining a competitive edge The use of IT systems for seamless customer experience management.
Monitoring and evaluating IT systems:
Effective monitoring and evaluation of IT systems and their impact on organisations.
Learning Outcomes and Assessment Criteria
| Pass | Merit | Distinction |
| LO1 Analyse the role of different IT systems in support of organisational objectives |
D1 Justify the role and purpose of IT systems in different functions of an organisation, and their contribution to achieving organisational objectives. |
|
| P1 Analyse the use of IT systems in different functions of an organisation.
P2 Examine how IT systems contribute to the achievement of objectives in a specific organisational context. |
M1 Critically analyse how IT systems are applied in the different functions of an organisation and how they work together to achieve high performance. | |
| LO2 Compare different flexible and reliable IT systems that respond to organisational requirements in an organisational context | ||
| P3 Compare different ways, in an organisational context, that IT systems store and process data for knowledge management, customer relationship management, data management and communication management. | M2 Evaluate the different ways that IT systems store and process data to meet organisational objectives, giving specific organisational examples. | D2 Critically evaluate the choices that have been made in specific
organisational examples to make recommendations. |
| LO3 Evaluate IT systems that support value-added change in organisations | ||
| P4 Evaluate how IT systems can be used to support value-added change for improving business operations, performance and sustainability. | M3 Critically evaluate advantages and
disadvantages of different IT systems that support valueadded change in an organisational context. |
D3 Provide justified recommendations for improving IT systems in the support of value-added change in an organisational context. |
| Pass | Merit | Distinction |
| LO4 Recommend practical IT system solutions to given organisational scenarios | ||
| P5 Recommend practical IT systems solutions for organisational scenarios that cover a range of common business problems experienced in the workplace. | M4 Recommend practical IT systems solutions, giving potential consequences and benefits of their implementation. | D4 Evaluate how IT system solutions support added future value and improve the workplace. |
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