Communication in the Caring Professions Assignment Brief
| Qualification | OTHM Level 5 Diploma in Health and Social Care Management (610/1537/4)
OTHM Level 5 Extended Diploma in Health and Social Care Management (610/0333/5) |
| Unit Reference Number | L/650/1118 |
| Unit Title | Communication in the Caring Professions |
| Unit Level | 4 |
| Number of Credits | 20 |
| Total Qualification Time (TQT) | 200 hours |
| Guided Learning Hours (GLH) | 100 hours |
| Mandatory / Optional | Mandatory |
| Sector Subject Area (SSA) | 1.3 Health and social care |
| Unit Grading Type | Pass / Fail |
Unit Aims
The aim of this unit is for the learner to build skills and knowledge in effective communication practices, recognising this as an important role of senior personnel working in a health or social care setting. The unit also introduces the role of systems and procedures in supporting safe and efficient use of information.
Learning Outcomes, Assessment Criteria and Indicative Content
| Learning Outcome – The learner will: |
Assessment Criterion – The learner can: |
Indicative content |
| 1. Know about the range of communication requirements in the workplace. | 1.1 Explain different methods of communication to meet individual and organisational needs.
1.2 Describe strategies to overcome communication barriers. |
● Definition of communication; communication cycle, group and individual communication; addressing communication needs; communication as a manager; meeting communication needs; supporting effective communication; barriers and challenges to communication; culture; values; language; conflict; resistance to change; power dynamics; self-esteem.
● Personal issues; environmental issues; different viewpoints; poor listening skills. Overcoming barriers both environmental and cultural. SOLE, overcoming internal barriers (emotional intelligence). ● Different modes of communication; verbal; paralinguistics; non-verbal; sign language, Makaton and Braille; assisted communication, written communication, electronic communication. |
| 2. Be able to use communication systems and practices in the workplace. | 2.1 Evaluate communication systems and practices used in different settings.
2.2 Propose improvements to communication systems and practices used in health and social care. 2.3 Explain the impact of poor communication on health and social care management. 2.4 Demonstrate communication techniques to support effective practice. |
● Feedback from individuals, staff, visitors and others; implementation of a revised practice in communication systems in own setting.
● Changes to practice, procedures; training empowerment; promotion of rights; maintaining confidentiality; personalisation |
| 3. Be able to use communication systems to facilitate partnership working | 3.1 Demonstrate the use of communication systems to promote partnership working.
3.2 Compare the use of different communications systems for partnership working. 3.3 Recommend ways to improve communication systems used for partnership working. |
● Sharing of records when necessary/permitted/appropriate, e.g. electronic, written, email, fax, face-to-face; working effectively together with professionals, agencies, organisations to enhance supporting positive outcomes. ● Use of records; sharing protocols; roles and responsibilities; sharing of resources |
| 4. Know how to use systems for information management. | 4.1 Explain legal and ethical tensions in sharing information.
4.2 Explain how personal information is processed to meet legal requirements. |
● Shared communication systems; shared databases; records to promote consistency in care (service user’s notes); email; letters; daily records of care/nursing/medical notes.
● Confidentiality; sharing information; General Data Protection Regulation (GDPR); The Care Act (2014); Data Protection Act (1998); Human Rights Act (1998); The Freedom of Information Act (2000); The Equality Act (2010); Public Interest Disclosure Act (1999), DOH (2003) Confidentiality NHS Code of Practice. ● Storage of confidential information. |
Assignment Tasks
Task 1
| Unit Learning Outcomes |
| LO 1 Know about the range of communication requirements in the workplace. |
| LO 2 Be able to use communication systems to facilitate partnership working. |
| Task Assessment Criteria to be covered |
| 1.1; 1.2; 2.1; 2.2; 2.3; 2.4 |
| Assignment Brief and Guidance |
| You are required to write a report about the requirements and use of communication systems and practices in the workplace.
The report should:
|
| Delivery and Submission |
| The submission is in the form of a report written in Word format.
The recommended word limit is 1500 words excluding diagrams, references, and appendices. |
| Referencing |
| You are expected to use relevant academic and reliable sources, and clearly reference these in your work. References should be added to the text and placed at the end in a references list, using Harvard Referencing style.
You should complete a bibliography to support all evidence. |
Task 2
| Unit Learning Outcomes |
| LO 3 Be able to use communication systems to facilitate partnership working. |
| LO 4 Know how to use systems for information management. |
| Task Assessment Criteria to be covered |
| 3.1; 3.2; 3.3; 4.1; 4.2 |
| Assignment Brief and Guidance |
| You are required to write an essay to demonstrate that you understand how to use communication systems to facilitate partnership working as well as how to manage information.
Use examples from real-life work practices or conduct research using appropriate examples from media sources. The essay should:
|
| Delivery and Submission |
| The submission is in the form of an essay written in Word format.
The recommended word limit is 1500 words excluding diagrams, references, and appendices. |
| Referencing |
| You are expected to use relevant academic and reliable sources, and clearly reference these in your work. References should be added to the text and placed at the end in a references list, using Harvard Referencing style.
You should complete a bibliography to support all evidence.. |
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